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Broadband
Labels

Broadband Labels aim to offer transparent, user-friendly, and precise details regarding the pricing and efficiency of high-speed internet services.

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According to the FCC, broadband consumer labels are now required for all high-speed internet providers. The labels have been designed based on the FDA nutrition labels and aim to assist consumers in comparing internet service plans to find the most suitable option for their requirements and financial constraints.

What does each section with the label represent?​

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Label Sections:​

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Overview:

  • This part contains the name of the rate plan and specifies if the label pertains to a Broadband (internet for a fixed location) or Mobile (wireless) disclosure.

 

Monthly Price:

  • The monthly cost of the internet service you are interested in is shown here. The price listed does not cover any discounts, special promotions, or government taxes.

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Additional Charges & Terms:

  • This section outlines charges according to your geographical area. It also encompasses one-time charges for activation, installation, or early termination.

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Discounts & Bundles:

  • This part contains a link to view any available discounts or packages, if any, that the plan you are interested in may qualify for.

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Speeds Provided with Plan:

  • This portion displays standard upload, download, and latency speeds. Speeds may differ depending on the location, device, and various other factors.

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Data Included with Monthly Price:

  • The data allocation for the chosen plan is clearly defined. Tombigbee Fiber offers unlimited data (no data caps).

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Network Management & Privacy:

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​Customer Support:

  • This link directs you to our customer support for the specific product indicated on the label.

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FCC Consumer Resources:

  • This section contains a link to FCC resources and the label's FCCID, which is specific to every plan and version of the label.​​​

Ex: Broadband Label for Premier Residential Internet

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​​​​​​​​​​​​​​For more information, go to https://www.fcc.gov/broadbandlabels.

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Need Technical Support?

Call our toll free number at 1-888-601-2449 or email us at support@tombigbeefiber.com
for assistance. We will respond to you as soon as possible.

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