Report an
Internet Outage
Technical support is always available.
Call Customer Service
Please call our main office number if you have any questions.
Office Hours:
7:00 a.m. - 4:30 p.m. (Mon-Fri)
Call Technical Support
Having technical issues? Please call our technical support line. They are available 24/7. If they can't resolve your problem, we will send a fiber tech as soon as possible.
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Click here for more.
Email Technical Support
You may also email for further assistance. Someone should respond in a timely manner to help with your issue.
Please include your name, service address, account number, along with a detailed description of the issue.
Self Help
Review these questions and use your Tombigbee Fiber Internet to troubleshoot first. It may not only fix the issue but save you time.​​
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Are any devices online or is the issue isolated to one device, one website, or one area of the home?
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Do you have the power to the Wi-Fi router? What color are the lights?
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Has any cabling or equipment been damaged, moved, or unplugged?
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When completing a speed test within the Tombigbee Fiber App, what are the results?
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Are the non-working devices connected to the correct network if multiple networks are set up?
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Stay Up to Date
Information about both planned outage and system maintenance windows are sent via text message to the main phone number on the customer's account.
Major outage updates are also communicated on social media. Please follow and like our social media accounts to stay informed.
